Contact Us
This page is the direct line to the editorial team behind Online Betting Sites. Most of the messages we get come from Australian readers comparing new sports betting sites and wanting something clarified — a bonus condition that reads oddly, a payment method that isn't listed, or a bookmaker they'd like us to look at. Email us at [email protected] and we'll work through it.
One thing to know before you write: we are an independent comparison site, not a bookmaker. We don't hold accounts, take deposits, process withdrawals or run promotions. If your issue is with a betting operator itself, the section further down explains where that enquiry actually needs to go.
What to include so we can help first time
- The page or review you're referring to, and the name of the betting site involved.
- What you expected to find versus what you found — especially useful for bonus terms or payment details.
- The date you looked, since offers and conditions change without notice.
- Whether you're writing as a reader, an operator, or a media or business contact.
Please don't send account numbers, passwords, verification documents, card details or copies of ID. We never need them, and we can't act on them.
The kinds of enquiries we can and can't resolve
| We can help with | We can't help with |
|---|---|
| Corrections to bonus figures, terms or site details in our reviews | Deposits, withdrawals or pending payouts on your betting account |
| Suggesting a new Australian bookmaker for us to research | Identity verification (KYC) checks or document approval |
| Explaining how we rank and score the sites we cover | Bet settlement, voided bets or disputed market results |
| Questions about how a listed offer is structured in general terms | Reversing a self-exclusion or reopening a closed account |
| Feedback on a site you've used, good or otherwise | Anything requiring access to your personal account |
Why our rankings sit alongside commercial links
We should be plain about this before you read any further into our reviews. Some links to the betting sites we list are commercial, and Online Betting Sites may earn a commission when a reader signs up through them. That arrangement pays for the research; it does not buy a position. Ranking order and editorial scores are set by our own assessment, and a site that pays us nothing can outrank one that does. If you ever think a review reads like an advertisement rather than an assessment, tell us — that's exactly the feedback worth sending.
How the sites on this site are assessed
Our scores come from desk research and verification of published information, not from testing. We do not open accounts, deposit funds or place bets. What we check is licensing and jurisdiction, the full terms attached to a welcome offer, the payment and withdrawal options advertised for Australian customers, the breadth of sports markets, the mobile experience as described and documented, support availability, and the responsible-gambling tools on offer. Where an operator publishes nothing on a point, we say so rather than fill the gap.
Questions we get about the top-ranked sites
A fair share of contact comes from readers asking us to spell out what sits behind a headline number. Here are three of the sites we're asked about most, with the caveats we'd give in reply.
Golazzo — the highest-ranked site we list
Golazzo holds our top editorial rating of 10.0, and it's the one readers query most because of the size of the headline: a 100% matched welcome offer up to AU$750 plus a 20% Betslip Boost. The two parts are separate mechanics, and that's the usual source of confusion. A matched deposit offer means you must fund the account with your own money first, and the bonus amount is capped at AU$750 — most new customers won't deposit anywhere near that. The Betslip Boost applies to qualifying multis rather than every bet. Before claiming, read the operator's own terms for wagering requirements, minimum odds, expiry windows and any maximum cashout on winnings from bonus funds, because those conditions decide the real value. The limitation worth naming: a headline this large invites comparison on size alone, and size is the least useful measure of a welcome offer. Check the turnover conditions first.
Zoccer — a strong score with a currency question
Zoccer rates 9.9 with us, and it earns attention for its sportsbook focus rather than the size of its promotion. Its welcome offer is 100% up to €200, and that euro figure is the first thing an Australian reader should query. If the account is denominated in euros, deposits and withdrawals in Australian dollars may attract a currency-conversion cost from the operator, your bank or your card issuer — sometimes all three. Ask support to confirm whether an AUD wallet is available before depositing. Aside from conversion, the usual matched-deposit conditions apply: your own funds must go in first, and wagering requirements govern when anything becomes withdrawable. The limitation: a non-AUD headline makes the true cost harder to compare against the AUD-denominated sites on our list.
Betninja — a mixed sportsbook and casino welcome
Betninja also scores 9.9, and it appears here because its welcome package spans both sides of the operation: AUD1,000 plus 100 free spins. That structure suits readers who bet on sport and occasionally play slots, and it's a poor fit for anyone who only wants a sportsbook. Free spins almost always carry their own wagering terms and win caps, separate from the deposit-match terms, and those two sets of conditions rarely run on the same clock. Check expiry dates on both components. The limitation: a bundled offer is harder to value than a single clean one, and the spins portion is worth nothing to a pure sports bettor.
The rest of the list at a glance
| Site | Headline welcome offer | Editorial rating |
|---|---|---|
| Bet Republic | 100% up to $375 | 9.6 |
| Crownplay | 100% up to AUD150 | 9.6 |
| Roby Casino | 100% up to AUD150 | 9.5 |
| Instant Casino | 200% up to €7,500 | 9.5 |
| Cleobetra | First deposit bonus 100% up to $100 | 9.2 |
| Reelraven | A$25 freebet | 9.2 |
| Playio | 100% up to AUD150 | 9.2 |
Every one of these is a matched-deposit or freebet promotion requiring you to fund or stake your own money, with wagering requirements, expiry dates and caps set by the operator. Ratings above are our editorial scores, not customer review averages.
Money questions we can answer generally — and where to send the rest
Taking part costs whatever you choose to deposit; our comparisons are free to read and we charge readers nothing. For anything touching your own balance, the operator is the only party who can act. What we can explain in general terms is how the money side usually works at Australian-facing betting sites.
- Depositing: commonly by debit card, bank transfer and PayID where an operator supports it, with instant or near-instant crediting on most card and PayID methods. Minimum deposits vary by site and method.
- Withdrawing: usually back to the source method or to a nominated bank account, and only after identity verification is complete. Processing times differ between operators and are set by them, not by us.
- Fees and conversion: most Australian-facing sites don't charge for standard withdrawals, but currency conversion applies where the account isn't held in AUD — relevant to any offer quoted in euros.
- Limits: daily, weekly or monthly withdrawal caps are common. Check them before depositing a large amount, not after.
If a payment is delayed, contact the operator's support team first and keep a written record. We can note recurring reader reports about an operator in our review, and we do, but we can't intervene in a transaction.
What our reviews actually cover
When you write to us about a gap in a review, it helps to know the ground we try to cover. On the sportsbook side that means the main Australian markets — the football codes, racing, cricket, basketball, tennis and the international leagues — and the bet types available across them: singles, multis, line and totals markets, futures, same-game combinations and in-play betting where offered. On the features side we look at live streaming and cash-out where they exist, odds formats, and how the mobile apps or mobile sites handle depositing and bet placement.
Several operators on our list run more than a sportsbook. Betninja, Instant Casino, Roby Casino, Crownplay and Playio sit across casino-style products as well — slots, table games and live-dealer rooms — which is why offers like free spins turn up in what looks like a betting welcome package. Those products are regulated differently from sports wagering and carry their own terms. If your interest is purely sport, it's worth confirming that a bonus can be cleared on sports markets before you claim it.
Age, eligibility and the legal side
Betting in Australia is restricted to adults aged 18 and over. Operators are required to verify your identity, so expect to supply proof of age and address before a withdrawal is approved — that's a legal obligation, not an obstruction. Australian-licensed wagering operators are licensed by a state or territory regulator and subject to the Interactive Gambling Act, which restricts certain online products; some sites accepting Australian customers are licensed offshore instead, and the consumer protections available to you differ accordingly. We don't assert a specific licence number or jurisdiction for any operator unless it is published and verifiable, and we'd encourage you to check the licensing statement in an operator's own footer before registering.
If you believe we've stated something inaccurate about an operator's licensing, that's a correction we treat as a priority. Send it with a source and we'll review it.
Support beyond what we can offer
If gambling has stopped being entertainment, an email to a comparison site isn't the right step. Free, confidential help is available in Australia around the clock through Gambling Help Online and the national Gambling Helpline on 1800 858 858. Every licensed operator must also give you deposit limits, time-outs and self-exclusion tools inside your account. Our guidance on setting limits and using self-exclusion tools explains how those work and what to expect when you use them.
Editorial contacts, partnerships and formalities
- Corrections and review feedback: email [email protected] with the page name and what needs changing.
- Operators and new sites: if you run a bookmaker you'd like considered, send licensing details and published terms to the same address. A submission is not a listing, and it never affects rank.
- Media and general business enquiries: same inbox, with the nature of the enquiry in the subject line.
- Privacy and data: our handling of contact details is set out in our terms and conditions.
Enquiries are read during Australian business hours, and we aim to reply within two business days. Volumes vary, so complex corrections that need re-checking against an operator's published terms can take longer. You can read more about who writes for the site on our about page.
Before you write — a quick self-check
Most reader questions resolve faster elsewhere. If your query is about an account balance, a pending payout, a verification hold or a settled bet, the operator's own support channel is the fastest route and the only one with the authority to act. If it's about whether an offer is worth claiming, the operator's terms page will answer it more precisely than we can, because those terms are the contract. If it's about accuracy, structure, or something we've missed in a comparison of new Australian sports betting sites — that one's for us, and we'd genuinely like to hear it. Reviewed and fact-checked by Mitchell Fraser, last verified Sep 29, 2026.